"The Capra Saas-Fee is a beautiful 5-star hotel, but for us it simply didn’t live up to the hype, especially considering the price. The hotel itself is lovely, but the service didn’t feel particularly personalised or attentive. We even had to ask three times for our cable car passes. First, they had the wrong email address despite us providing it at check-in; then, even after correcting it, nothing came through. We ultimately had to insist on having the passes printed so we could actually use...