"The room was clean, the staff were friendly"

"Not my first visit. Good local for catching up with friends between London and Wales. Has everything need. Good choice of restaurants. Entertainment from bowling to nightclub/casino. A spa. Easy parking"

"Indifferent staff at check-in, restaurant and bar. Bags of rubbish in the corridor outside my room. No wi-fi available. It maybe a airport hotel with a high turnover of guests, but no-one seemed bothered about providing a decent service. Avoid breakfast - better off in Greggs over the road....."

"This was our second stay at the hotel. On our arrival we reported that the heating in the room wasn't working and were told that someone from mantainance would come to look at it. As nobody attended, we reported it again first in the morning only to find out that by the time we returned in the early evening, the heater still didn't work. We had to report it a third time before they made it right ."