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"It's the third time we've stayed, the last was 6 years ago. Not as good as before, feels a bit tired. Booking direct on the website didn't work, and they never responded to email. Ok booking via Expedia, but subsequent contact was clunky, to say the least. It's a shame, should be (and has been) better."

"The stuff they have excellent customer service"

"Beautiful hotel with very friendly and polite staff. The breakfast is delicious. I spent almost two weeks and I absolutely adored this place. The pool area is wonderful. I enjoyed the gym and the hydro massage area (jacuzzis). This is included with your room reservation, you just need to make a reservation ahead of time. I noticed that they cleaned and sanitized each one after it was used. Overall it’s an amazing and very clean place to stay."

"El baño demasiado pequeño, el internet era pésimo, nunca pude trabajar, me cambié a tiempo de hotel"

"This is the perfect hotel to stay at while staying in Santa Cruz…look no further because everything was perfect!!! Very hospitable, kind, and understanding. Room was affordable and within distance of everything and very nice!!! Highly recommend your stay while in Santa Cruz. Sending love from Los Angeles 🇲🇽 and Rio de Janeiro 🇧🇷"

"Friendly staff. Great value."

"Great location, nice and quiet neighborhood."