"Staff was excellent. Great location and comfortable room. Only issue that is not their fault was I did not read that it did not have a check in desk. We got off a cruise ship and arrived at property around 9:30 am and it was all locked up no one around. About 10:30 we got lucky and employee arrived and allowed us to store the luggage inside so we could walk around the area. Again the staff was excellent it was my mistake not verifying their check in process. "

"Clean we had a little situation but they took care of it right away. Great owners. "

"The bed was making so much noise, They need to fix that"

"No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous! The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice...

"Hotels.com messed up. Was never allowed to check in because the apartment owner demanded to be paid directly and not by the Hotels.com and that is after paying hotels.com upfront. I just want my money refunded. Period. "

"The booking was not honoured by the host"

"The host of this property ignored all messages in the week building up to the stay, requesting check in information! On the day of check in, i called the contact number, it rang and i left a VM, after that they turned the phone off all day!! I was left stranded in London without accomodation. Thankfully Expedia found me alternate accomodation, but it ruined my travel plans due to the stess caused!! AVOID AT ALL COSTS!"