2/10, Horrible
Paul
24 de febr. de 2026
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Where to even begin with this hotel? I honestly cannot believe it is part of the Hilton Hotels & Resorts brand. The entire property feels stuck in the 1990s, and I now fully understand why it has so many poor reviews. It is, unfortunately, among the worst-rated hotels in York — and our experience reflects exactly why.
We were assigned Room 74, located outside across the parking area and up two narrow flights of stairs, which made carrying luggage extremely difficult. The room was directly above the delivery bays for the bars. On both mornings of our two-night stay, we were woken at approximately 6:45am by loud banging from brewery deliveries, along with noise from the housekeeping storage area below. Sleeping beyond sunrise was virtually impossible.
The décor throughout is stained, tired, and outdated. The rooms are in urgent need of full refurbishment. While the location is good, parking is extremely limited and charged at £25 per day, which feels excessive given the overall standard of the property and I suspect staff have first pick over the bays.
Breakfast was another major disappointment. There was simply not enough food for the number of guests Nerys, who was replenishing items, appeared overwhelmed and was openly snapping at guests who politely asked about missing basics, responding with remarks such as, “THEY’LL BE READY WHEN THEY’RE READY!”
Avoid
Paul
Estada de 2 nits (febr. 2026)