2/10
Check in was horrible. The lady who checked me in was rude and incompetent. She was horribly rude and nasty. I had two reservations and i wanted her to cancel one and complete the other one. She was horribly confused and unwilling to cooperate. I asked to speak to a manager and she had the audacity to say why?? She is just going to say the same thing. Well, the manager did not say the same thing. She canceled the second result right away. When i finally got my room, the keys did not work!! We had to travel to the hotel side from the condo side. Once we finally got into the room, we were missing an actual bed!! An actual bed. The front desk set the tone for the whole visit.
Michelle
Estada de 3 nits (juny 2025)