4/10, Deficient
Victoria
Viatge en família
12 d’ag. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats
No! Definitely will not stay again.
The day of our stay, the manager/owner notified us of "additional fees" to access the heated pool...the heated pool that is included in the description and *title* of the rental.
The listing did not mention additional fees to access the heated pool. Nor did the owner share this information upon booking. We had booked over 2 months in advance, which offered ample time for the owner/manager to disclose "additional fees".
Instead, we received this information *the day of* our stay, which for us was an entire month past our opportunity to cancel without charge. The manager/owner also requested personal information to charge us for the additional fees. Expedia has safeguards in place to prevent the sharing of personal information. The owner/manager encouraged us to ignore these safeguards and described a way to get around them.
This was a horrible experience that I am very concerned has real and harmful safety, privacy, and financial outcomes for travellers.
Victoria
Estada de 4 nits (ag. 2025)