8/10
Hotel was immaculate to say the least. Cleanliness was top notch. Love Hyatt and will always stay at Hyatt. Only reason I didn’t give a 5 star is because when I booked through Expedia I read that breakfast was included in the package. When we checked in the front desk receptionist also told us breakfast was included. But after eating, we were handed a bill of $140.00 for 3 people. When we inquired, the waitress said to go to the front desk and they will process a refund. We paid and front desk staff told us, breakfast wasn’t included in our package to go back and check with the site we booked, which is Expedia. At this point it was too hassling, we just left it as it is. Going forward, I think Hyatt should be more clear and have staff more informed before they check in guests. Make sure they look at the package before giving miss information. By the way, we paid about $500 for one night stay at Hyatt DC.
ROSANNA
Estada d’1 nit (maig 2025)