2/10, Horrible
Briana
Viatge en família
6 de nov. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I had quite an unexpected and disappointing experience during my stay. While driving in, I received a call from the manager informing me that the room I originally booked had a broken pipe. Upon arrival, I asked whether there would be any accommodation or consideration for the inconvenience, and I was told no multiple times. I was then placed in a different room than what I reserved, with the understanding that I would be switched to the correct room the next morning.
When I checked into the temporary room that night, the bathroom was noticeably unclean. After an 8-hour drive, I decided to settle in for the night. The next day, I had to call to remind the staff about the room change. Once I was moved to the new room, I discovered roaches in the bathroom. I understand this is not a five-star hotel, but roaches are absolutely unacceptable. I even have photo evidence of this.
Additionally, throughout the day on Saturday, staff repeatedly knocked on my door claiming it was time to check out—even though my reservation clearly stated check-out was on Sunday. This made the stay feel rushed and disorganized on top of the other issues.
Briana
Estada de 3 nits (oct. 2025)
