Viatges a Waen

Great location and a very short walk into Alderley Edge village. We arrived about 2.15 and were told that our rooms weren’t ready (check in is 3pm) which was fine. Later on we noticed how few guests there were in the hotel so wondered why there was an issue with the rooms not being ready. The first receptionist wasn’t particularly apologetic, but when we returned we were greeted in a much better manner by another member of reception staff. Rooms are nice. Breakfast staff were quite abrupt but overall a nice stay and location was the winning factor.

We enjoy staying at the hotel, staff are great. What let this particular stay down was the location of the room & that it backed onto what was the worst view possible. We knew hotel was full so would be hard to change room. Other details such as a wardrobe with sliding door & two hanging spaces but hangers only in one that could not be moved. We would return but would request not to be located in that area again.

Overall, stay was OK, but involved us asking staff for things that should've been taken care of. They kindly put 2 rooms together for us as a big party, which was kind. However, the wet room stunk of urine, the beds were dusty and had lipstick marks, and we found shopping receipts stuck on the giant wall mirror from the previous guests, Staff kindly sorted the issues, but not a great first impression. Breakfast was also basic and let-down. Wasn't offered on site, but a pub next door which meant family having to sit inside. Not great for people trying to avoid alcohol or smoking. Probably won't book again.

Staff very helpful, room was lovely, especially the coffee machine. Nice happy hour 6-10pm!