6/10
The check in process is absolutely the worst EVER. They have you go to the primary location first to check in to then proceed to your apartment which is located across Venice. This becomes rather challenging when you don't really know where you are going. Traveling with a child, a woman in her 70's along with one other individual while carrying 4 medium size suitcases weighing ~ 40lbs. With all the steps and bridges throughout Venice makes it almost impossible with dealing with the heat. We had to pay 72 Euros for water taxi to be dropped off at Rinalto taxi drop then pay another 85 Euros to get taken around to the apartment location. The front desk concierge didn't seem to care all that much about our situation worn out, hot and exhausted trying to figure out where we needed to go and carrying all of our luggage. Then proceeded to tell me that the information of the check in process is located in Expedia. There is somewhat of check in desk at the Apartment location, I don't understand why they couldn't ask your arrival time and have someone meet you at apartment location or have something set up with Water Taxi service on them to pay if they want you going to both locations. The apartment was nice. The check in process ruined all good vibes of our stay in Venice. We did take a tour that was nice and showed us around all the great places of Venice.
Heather
Estada de 2 nits (juny 2025)
