Universal Studios Singapore

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.

Great location, beautiful view and amazing breakfast!

Amazing hotel, the best one that we’ve ever been. The only thing that could have been better is the pool, which has an amazing view but it was very cold, they don’t have a heating system and it was pretty uncomfortable to swim. But the hotel is very clean, beautiful and unique. location is great, a lot of restaurants, shops around and also a bus station right in front of the hotel. I would like to mention their breakfast which was delicious and fresh. It was a buffet with multiple meals choices for every taste. I’m not a breakfast person but for that one I was just running there in the morning.