4/10, Deficient
Jaycee
8 de set. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
Completely confused i booked our stay through Expedia. I explained that i would be bringing my dogs, which i have stayed at this property many times prior. I tried to call a few time before to book through them and could not reach them. When we got there i told them i had my dogs asked to pay the fee for them then. The ladys said okay, i remember her fro. Christmas tume a d she remembered us. I paid all the fees, and signed up for their loyalty membership. The nexts days at check out a new lady charges us $50 more for our 2 yorkies. And then says we can not have membership either. Then asks how our stay was. We have stayed at this place 4 times now we love it there. The location, the staff, the food, but this trip was the most expensive trip we have ever stayed there. At Christmas we stayed for 2 nights and it was a holiday, with our dogs and 4 people. It was loud, drunk people, throwing up outsideour room and you could smell it the entire time we stayed there. But we keep going back because our family lives there, sorry but not anymore.when someone sends requests, talks to you prior, pays for everything ups front and has been there manys times and i up front with you. Do not take advantage of them.
Jaycee
Estada d’1 nit (ag. 2025)