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"The rooms are incredibly tired and worse, dirty. I initially thought the room I checked into wasn’t ready as there was a bare doona on the bed without a cover. I realised that they only have sheets and pillowcase and the doona has no cover. I opened the fridge and immediately had to shut it because the of the smell of rancid milk. Someone has split milk and not been cleaned. The bathroom is tired and the shower sprayed water out the top of the fitting soaking much of the bathroom. The room...

"Location, cleanliness, the welcome"