Viatges a Tornitz

I had a very disappointing experience at this hotel. The customer service was terrible from the moment I arrived. The staff was rude, dismissive, and acted like helping guests was an inconvenience. Simple questions were met with attitude, and requests were either ignored or handled reluctantly. A hotel stay should feel welcoming, but this was the complete opposite. I would not recommend staying here unless they make significant improvements to their customer service and staff professionalism.

Big room, nice breakfast, friendly staff. Close to Metro stop. This hotel is a hidden gem in Rome.

Struttura bella e di qualità a due passi da via del Corso. Camere pulite e ben manutenute, servizi accoglienti. Unica pecca lo spazio: per essere un 5 stelle le camere non sono molto spaziose anche la scrivania è decisamente scomoda anche per un laptop. Bella la colazione sul rooftop, peccato non sia a buffet, ma su ordinazione.

Breakfast is decent - the plates were gross (dirty) - it is the same every morning with the exception of the fruit and cakes options changing. You cannot sit in the balcony area to eat, Staff was attentive and kind. Buses and metro pick up area is nearby. There is a pharmacy nearby and a mini market that is nearby. Worst part was the shower - it flooded and got worse with our long stay. Another issue was the AC / it never really felt cold in the room. Elevator felt unsafe - besides being tiny it lagged.