El Refugi

Simply not clean enough or updated enough to carry the Hilton name. Fantastic staff, but the place needs serious work! Fourth floor had a room right by the elevator that should have had vending machines and ice maker and it showed wires coming out of the wall. TV in our room was seriously outdated and useless. Flooring and bath area while clean were scruffy and outdated.

We never received housekeeping service and after several requests, they brought us fresh towels and emptied the trash. The front desk staff didn't seem the least bit concerned and offered no apology.

The gentleman who check me in was RUDE! He talked to me like I was a child. I would have left then but the room fee was none refundable. In addition: The bathroom was dirty. The towels were dirty. The carpet was dirty and frayed. The ceiling plaster was falling down. There were crumbs on the floor and chairs. The sprinklers were rusting and didn’t look like they would work. The blinds were stained. They had the nerve to charge a $50 deposit! I was very disappointed and didn’t get any sleep. I checked out early the next morning. I absolutely would not recommend staying at there!!!