The Harley Gallery

I was double charged when I checked-in and had I not mentioned it, the staff wouldnt have noticed this either (my booking was online and pre-paid). The room itself was clean and spacious, however, the walls are paper thin and so I had a sleepless night because of the family next door with a crying toddler all through the night. I had specifically asked to have a quiet area booked so felt quite disappointed when even this wasnt factored in resulting in a very tired long drive back to London! Lastly, there were extra charges that I had to pay for breakfast in my room that I was happy to pay for when I checked out. The receptionist, even though could hear how sleepy I was when she called to tell me about it, didnt even have the courtsey to suggest I pay for it when I am properly awake (hotels big on hospitality and highly rated customer service pick on such cues) considering it was 7 and checkout was 11am. I was told this wasnt possible and then had to stay up & wait for housekeeping to come and charge me for the 5 pounds. Overall, very poor service from various members of staff. Parking is another issue here where I saw a few customers complaining about not having a spot despite booking for one. I parked in the stadium a few minutes walk from the hotel. Overall I would say the staff needs training around hospitality as with the current state of affairs, I dont think many would come back.