2/10, Horrible
Amber
Viatge en grup
4 de febr. de 2026
Què no li ha agradat: Neteja, comoditats
The room was dirty upon arrival!! Needed to request a room change. Urine in toilet with hairs on seat upon entry. Half drank cups of coffee and open water bottles and snacks were left were left throughout the room, and stains from cups on tables/ surfaces. Breakfast attendant was very rude and stared making the breakfast experience that I paid extra for very awkward and uncomfortable by shouting out across the area and having a bad attitude. When calling to speak to management about my experience.. note currently it's been 3+ days and no one has reached out to me by email or called me back. I've made several attempts (5) by phone and via email. I sent photos via email to the operations manager as well. Also these things were documented with the front desk staff at the hotel before leaving. Customer service and professionalism needs to be improved at this establishment. All of these are unnecessary things to experience when booking a hotel stay. I'd post the pictures for you if I could.. but there is no option here.
Amber
Estada d’1 nit (gen. 2026)
