Viatges a Symington

The hotel was run by what seemed like a young, very friendly and helpful, family. The hotel rooms are adjacent to the reception building, flat screen tv (although we did have a wifi issue and couldn’t access it was there and there was ability to hotspot additionally). We stayed in the deluxe twin room which ours was equipped with a double bed and a single bed. They have water and fizzy juice available to buy when reception is open which was brilliant as the nearest shop is a walk away. The only downside is potentially the location (which is no fault of the owners) but we got ubers from the venue to our destinations and back and at no point felt unsafe. Would definitely return, brilliant service and for the price is definitely worth it.

The room's thermometer unit automatically turns off every two hours. When we pushed the power button it failed to respond. We had to continually call reception to reset and visited the front desk several times to correct the issue. They explained the system is designed for sustainability. We are all for sustainability but in reality the room's air became very uncomfortable during the evening. Really poor for sleeping which was a huge negative. Designing the air system to turn off every two hours defies common sense. What is the point of paying for a nice room when you will to get a decent night's sleep Too bad as otherwise it is a very nice hotel but will not return.

Nice modern hotel with good room and good breakfast but the check-in process was a disaster. We arrived early hoping for an early check in but there were no rooms available and we were just told to come back at 3. When we did come back the queue was out the door, despite us using the online checkin system. By the time we waited and got to the front of the queue there were no rooms available and we had to go out to the event we were attending and check in late instead. Staff could have been much more proactive in letting people know the situation instead of waiting in line for no reason. Also, not great when you can’t check in at a reasonable time.

Room was small and basic but clean and had a little kettle etc to let you make a cuppa in your room. The food was great we had a meal in the evening and breakfast in morning both very good. Staff welcoming. Plenty parking.