Viatges a Sugar Loaf Settlement

Great owners, hospitable. Nice neighborhood

The room, surrounding, beach and pool where well-kept and maintained. However there isn't much to do outside the compound as it is away from local shops and downtown. Generally friendly staff, although I did had a distasteful phone interaction with one receptionist while reporting an incident in our room, but after insisting that it has to be dealt with, management stepped in and rectified it. Overall My wife and I had a good and relaxing stay.

It was a great stay, But be prepare to nickled and dimed to death. to stay at resort, there is a $39.99 i belive to stay there, on top of what you pay to expedia. its a resort tax.then theres a parking fee on top of that. the fee is $35. each night, you park your rental car there. so that was a unexpectaned $75 plus tax , additional every night.

Disappointing Stay — Accessibility & Hospitality Fell Short I booked an accessible room online and reminded Trudi at check-in. I was using my cane and asked if the room was far from the lobby. I was told no. Room 1121 was actually three room blocks from the lobby, not including the pathway past the stores. By the time I reached it, I was exhausted. What was supposed to be accessible felt more like an obstacle course. The shower had sand in it, and I never went to the beach, and the room itself desperately needs a FULL renovation, not another patch job. The lobby reflects the Wyndham image; unfortunately, my room did not. On my final night, I shared my concerns with Daniel. His response was simply, “Sorry for that.” That did little to make the situation right. The bellmen were the only staff who consistently made me feel welcome. I expected Wyndham hospitality. Instead, the name was at the door, but the standard seemed to stop there.

A entire week stay long, never had turn down service, daily cleaning service was poor and toilet amenities were not repositionned. The acondicioner was never replaced. I requested more towels, never came. Security lockers in both doors in the room and balcony were brocken. Bed linen first night was not fresh ... Really looked usted. Although I complaint never had turn down service or better assistance. Ineficient staff, poor cleaning and horrible food and NO service. All is extremely expensive and pay taxes and resort fee for nothing. One day towels in the beach were finished! All is closed at 6pm you cannot use pool or beach later. I Will never go for vacation here.