Viatges a Pont de Steens

The room could do with a fresh look eg paint,but it was clean.The shower was leaking !! Staff was very helpful and friendly!! Breakfast very good Parking excellent!!!

Stayed here a few times and never had a bad experience. Everything is close by.

Overall Rating: 4/5 We stayed at the hotel on Sunday evening with my wife, daughter and granddaughter and, overall, had a very enjoyable stay. The hotel is excellent, well maintained, and within easy walking distance of the city centre, making it a great base for visiting Birmingham. We arrived on Sunday morning and had breakfast at the hotel before heading to the theatre. The breakfast was very good, and the service at that time was excellent. Unfortunately, our experience at breakfast on Monday morning was quite different. We had to ask several times for milk for our tea, and all four breakfasts arrived only lukewarm. We also had to repeatedly remind staff about items we had ordered, as it seemed requests were being forgotten. In the end, we had to seek assistance from another member of staff to get everything we needed. There appeared to be a lack of organisation and communication within the breakfast team that morning.

The room was clean and tidy . I was very unhappy with our experience in the spa pool . Ladies changing facilities dirty with bins overflowing Men’s shower had razor on floor which my husband caught with his foot Tons we couldn’t swim as too busy but the 4 youths pushed passed us went through the gym and entered the pool that way . When we informed reception. She said she would call someone but no one came I would not book this hotel again if the pool was required