Viatges a Parc Nacional de Snaefellsjoekull

Desayuno normal no había mucha variedad, las sábanas no olían bien y cama incómoda. Personal amable

We were travelling as a group and booked several rooms at the hotel, expecting to stay together in the same building. Unfortunately, we were assigned rooms in different buildings, which meant our group was separated throughout our stay. What disappointed us most was that it was not clearly stated during the booking process that the hotel consists of multiple buildings. Had we known this in advance, we would have made different arrangements or specifically requested rooms in the same building. We believe this is important information that should be clearly communicated to guests before booking, especially for families and groups travelling together. This situation negatively affected our overall experience and enjoyment of our stay. We chose this hotel with the expectation that our group could stay together, and unfortunately, that was not the case. Given the lack of transparency during the booking process and the inconvenience caused, we would like to formally request appropriate compensation, such as a partial refund of our accommodation costs. We hope the hotel will acknowledge our disappointment, take our concerns seriously, and offer a fair resolution. We also encourage the hotel to improve its booking information to prevent similar situations for future guests.

Excellent location. Comfortable room and check in and access to hotel and room very easy.