Honestly, the apartment would have been adequate, if it had been ready. Check in was at 4pm, my husband and I had been up since 3:30 am, spent the day at the beach, expected to check in, freshen up and go to dinner. Unfortunately, housekeeping had not yet been there. We called Debbie, she was nice enough, apologized, told us to go to dinner, she would contact housekeeping, should be done by the time we returned. We decided to wait a bit, hoping housekeeping would come so that we could at least unload our stuff. While we waited, we investigated the beach chairs that we planned to use the next day. The chairs were rusty, dirty and broken. Still no housekeeping, called the owner, Debbie, back to see if she had spoken to housekeeping, she had not been able to reach them. I told her that I was concerned that we would not have a place to stay. Debbie said, "if you're that worried, you can go somewhere else". I was shocked!! Seriously!!! So, I asked her if we were to do that at her expense...she again said to go to dinner and the unit should be ready would we returned. Note that we did consider cleaning it ourselves, but there were no clean bed linens or toilet paper etc. available. So, we went to dinner, returned at 7pm......still no housekeeping. We called Debbie, multiple times, she did not answer, called the two other numbers available. Mark finally answered. He was very apologetic, was concerned that they had ruined our vacation. We told him that we were leaving and we would appreciated a full refund. He agreed. We did get a refund of most of our money, they conveniently kept the taxes & fees, but at this point, we had a wonderful time in Siesta Key, stayed at a beautiful hotel and I'd really rather forget about the Tangerine Nightmare. Overall, the place would be decent, but Debbie needs to learn customer service and the owners should have made sure that the unit was available for the next paid guest. We've stayed at many VRBO's, never had an issue, but this experience will make me think differently and I honestly don't know if we will use VRBO again.
