10/10, Excel·lent
Alison
Viatge en família
3 d’ag. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
What a superb hotel this is. We enjoyed a great holiday here with our grown up family. Attention is very evidently paid to every aspect of the hotel and its running, making for a faultless experience as a guest. Everything from the maintenance of rooms, grounds, and services, to the bar and restaurants, the quality of the food and drink, and very importantly the demeanour and courtesy of the universally wonderful staff is done very well. Some in our group had to change rooms due to a maintenance issue, but the proactive approach taken to compensating us immediately neutralised the inconvenience, to the degree that we actually felt it had been good fortune! There is attention to detail everywhere you look: as an example the table tennis table is kept equipped with good quality table tennis bats that are clearly renewed regularly and never allowed to degrade to being tatty. We were impressed particularly with how consistently every member of staff - from room cleaners, to bar staff, and entertainment staff - was professionally pleasant, and went about their jobs with cheerfulness. We know not all guests are easy to deal with but witnessed just how well some challenging situations were approached. The hotel leadership and management are clearly doing something right here to have a team that behaves this way, and this hugely contributes to the enjoyable experience of being a guest here. We would all come back here, in a flash, and hopefully we will.
Alison
Estada de 10 nits (jul. 2025)