Viatges a Serino

Piscine et équipements très appréciables, et bien entretenus dans un bel environnement. Un bémol sur la qualité du petit-déjeuner (machines à café), la vétusté de la salle de bain avec odeurs de canalisations et manque de produits de toilette. Dommage pour le prestige de cet établissement Spa !

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

Really nice little hotel. Amazing location central to everything but quiet at night. Very helpful staff. We really enjoyed our stay.

We had a very good stay at the LHP Napoli Palace and Spa. Do be aware that it is not centrally located. We did have a problem with our shower draining extremely slowly but was repaired when brought to their attention, pillows were horrible. We had an excellent experience at the restaurant on site, France. The food was delicious and our waiter, Gaetano was very attentive, providing us with several small treats including a welcome glass of Spumante, a small appetizer and a dish of delicious cookies for dessert. Everyone we dealt with was courteous and professional.