Casino Senator Club Grand Bay

We had a relaxing stay overall. Our room was spacious and comfortable, the beach was lovely. However, recurring issues with communication, follow-through and attention to detail affected our experience. On arrival, the robe was dirty and a few items had been left by previous guests. Before arrival, I asked about a special dinner but was directed towards the usual restaurants. During our stay, we discovered private dining was an option. We were also incorrectly told entertainment was only on Thursdays and Saturdays, so missed a live performance. Food was disappointing and did not feel like fine dining, with inconsistent quality and incorrect orders. Being half board, we ate out more than planned due to the food and drink quality. Smaller requests, including water deliveries, were missed, and promised feedback at check-out did not happen. Sound insulation through the connecting door was poor, with the neighbouring shower, TV and toilet clearly audible. The evening atmosphere felt more procedural than relaxed, with the bar winding down around 9:40pm, music turned off while staff completed paperwork. Dimitry on the beach deserves special mention for being consistently welcoming and attentive. The spa was clean and our couples massage was excellent, with special thanks to Greeta and Sandy. We hope this feedback is taken constructively, as clearer communication and better follow-through could make a real difference.

Alojarme en el Maradiva ha sido una gran experiencia desde el primer día. El personal ha sido excepcional en todo momento, grandes profesionales, a destacar los camareros que te atienden desde el bar de la playa, porque saben verdaderamente como sorprenderte, de 10! En caso de elegir la media pension no te arrepentirás. La oferta en sus tres restaurantes hace que cada día puedas elegir y variar según los gustos. La paz que se respira por todo el complejo, hacen sin duda de este hotel un lugar para disfrutar de unas magnificas vacaciones.

El hotel es muy bonito, muy bien decorado, en buena educación con sol de mañana y con bastante oferta de servicios. El recibimiento que te hacen está muy bien, te lo explican todo, son muy educados, te llevan las maletas a la habitación. No obstante, por el precio que cobran, es un hotel muy caro, solo la comida son 100€ por día, destaca el bajo mantenimiento y la suciedad. Varias sillas están rotas y/o manchadas. Cuando vas al bufet, pocas veces la mesa está completa con cubiertos, vasos, servilletas… Las mesas no suelen estar limpias. La variedad y calidad de la comida también es bastante limitada. Entro la policía varias veces durante los días que estuvimos, lo que también nos dejaba preocupados si era porque se estaban produciendo robos.