2/10, Horrible
Andre, Vancouver
25 de set. de 2025
DO NOT STAY HERE! OUR ROOM HAD BED BUGS! We stayed here for three nights, and I noticed some bites on my arm. I thought they were mosquito bites from my hiking, until I noticed blood on the covers, and a bed bug next to it. I took a picture of it, and showed it to the Clerk at the front desk. He was concerned and contacted his Manager who promised us a full refund, but we had to contact Expedia and explain what happened. The agent contacted the hotel, and it wasn’t until I got home that I saw the hotel had only refunded one night. They lied. I contacted Expedia back and I was given $75 in points. I was really expecting more for all the days that I was itching , the medication I had to buy, and the mental stress of having to deal with bringing bed bugs into my home. I sent Expedia pictures, and I only got $75 for the anguish. I have been a loyal customer of Expedia for more than 20 years and this is how they treat loyal costumers. I will be thinking twice before using their services again. Our room #224, DO NOT STAY HERE!

Andre
Estada de 3 nits (set. 2025)