Viatges a Sébeillon-Malley

When I arrived, the room was very small for a Deluxe Room and it was difficult to move around comfortably. The hotel offered to change the room, but the upgraded room came with an additional charge. I decided to dine in the room and ordered room service. I was surprised to see an additional room service charge added to the burger. For a five-star hotel, I find this type of charge disappointing and not in line with the level of service I would expect from Mandarin Oriental. Breakfast was included, but the service was quite slow. It took a long time for my coffee to arrive and for the food to be served. Finally, the shower in the room was not working properly, as the water was not dispensing evenly. It clearly needs maintenance or replacement. I have stayed at this hotel in the past and had a very different experience. Unfortunately, the level of service and room condition during this stay did not meet the standard I had previously experienced at Mandarin Oriental Geneva.