I like the staff because they were very helpful and attentive when I checked in and had questions. However, the reason why some stars is because the cleanliness was really bad and unacceptable. For example, one of the hand towels were absolutely covered with blood stains. Like, the entire towel was covered with blood stains. (I actually had to take a photo of it.) Apparently, the hotel has another company do the laundry services. Well, at some point, someone should've seen this towel, even when folding it. So I think that's a bit ridiculous. The next thing is that the showerhead was actually moldy! So clearly, there is way too much moisture in these bathrooms. The rest of the room itself was OK. But those two issues marred the experience.