6/10 Normal
Adriana
Viaje en pareja
2 de mar de 2026
Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
We had a really lovely stay overall. The property is beautiful and very clean, and we appreciated that most of the in-room amenities were complimentary. Our room had a great view of both the ocean and the pool, which made the experience even more relaxing. We would have liked to use the spa services but they were quite expensive for an already expensive nightly rate.
Unfortunately, we did run into an issue with the smoke detector in our room. After a hot shower around 11 PM, it started going off. We called the front desk and were told someone would arrive in about 10 minutes, but it took closer to 30 minutes. The staff member who came wasn’t able to fix the problem and said they would return with replacement batteries, but no one came back. As a result, we didn’t get to sleep until around 1 AM. The alarm went off again multiple times around 11 AM the next morning. We ultimately had to rearrange furniture to reach the detector and silence it ourselves each time with risk of self-injury because the detector was very high up.
The staff was apologetic, offered us a late checkout, and said they would refund the hotel fees for the inconvenience (though we have not yet received that refund two weeks later).
Aside from this issue, the property itself was excellent. I would recommend confirming that room maintenance issues are fully resolved if something comes up during your stay. With better follow-through on service requests, this would have been a perfect visit.
Adriana
Se alojó 1 noche en febrero de 2026
