8/10, Bo
laura
Viatge en parella
12 de juny de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Breakfast was great and we loved the rooftop pool, the downstairs pool got rowdy on weekends and the lifeguard had his work cut out with some bad guests. The pool entertainment was great as was the evening dinner, we had halfboard and made use of this a couple of nights. We had someone elses laundry (male shirt) put in our room and charged to our room, we went to reception to try and get the shirt back to its rightful owner, we waited 20 minutes as reception was very busy and nearly missed our plans. No apology and then on check out this was still charged and we had to dispute, poor service. When we checked in we asked the lovely receptionist who gave us early check in, when we could order lunch as we were very hungry she told us we still has time to get some food from the breakfast buffet, which we thought was good of them as we expected to pay for lunch, we then went to the buffet area to be rudely refused by a female host, as i say we wasnt expecting this we were happy to pay but were treated like scoundrels, again another poor service that let our stay down. We really enjoyed ourselves and the hotel is impressive but we wouldnt stay here again unfortunately.
laura
Estada de 7 nits (juny 2025)
