Viatges a Sandfields East

Check in was ok, the room was cold, the tv couldn’t pick up any normal tv channels, the shower was filthy but that’s probably due to the lack of hot water, my wife and myself were not able to use the shower and when I complained to the staff on front desk I was told “yeah it’s probably because we’ve got a lot of guests tonight” and assured me there would be hot water in the morning, there wasn’t! Again I complained and the girl at the front desk just wasn’t interested or concerned, no apology or sympathy to be honest she was very rude but probably used to complaints . I was told the management would contact me but I haven’t heard anything! Please do yourself a favour and DON’T book this place.

Came here as a solo traveller and LOVED it. The single room was a little small, but perfect for only staying a couple days. The bathroom + shower were also very small, but considering I’m only 158cm/5’3, it worked out well. However, a taller person may find it a bit uncomfortable. The location was perfect. It was only 10 min by foot from the train station and about 15 min from Cardiff Castle. I also had an issue the first night with the heater in the room so I complained to the staff. Not only did they fix the heater while I was gone, but left a portable one in case the normal one stopped working again. This was one of my favorite hotels i’ve stayed in as a solo traveller and I’d definitely recommend!