Viatges a San Rafael del Yuma

I didn’t like it much, food was ok and the rooms where not that great neither

⭐️⭐️ 2/5 — Very Disappointing Experience at Hard Rock Punta Cana I came to Hard Rock Punta Cana with my family expecting a great vacation, especially because we had a large group and multiple rooms booked. Unfortunately, the experience did not live up to what I expected from a resort of this price and reputation. One of my biggest issues was the customer service and lack of attention to the rooms. During our stay, my room was not properly restocked. The refrigerator was not consistently restocked, and other items that were supposed to come with the room were not replaced either. When you are paying this much for an all-inclusive resort, you should not have to constantly ask for basic things that are supposed to be included. There were also issues with the room rate and room upgrade. My family had multiple rooms, and everyone else was paying the same rate while my room was charged differently. I asked if they could adjust my price because I found a lower rate through Expedia, but they refused to match it. I was also told when booking directly with Hard Rock that my room would be changed to a larger room, but that never happened. Another major disappointment was the resort credit. We were supposed to receive some type of credit to use at the resort, but I was not properly informed about the limitations. In fact, I was told at the very last minute, right before leaving, that there was nothing that could be done with it. That was extremely frustrating because this should have

Mi estancia fue excelente la atención espectacular. Una grata experiencia, recomendada!’nn

the hotel is a great esthetic hotel. Well designed, not a huge property which is a plus in my opinion, very appealing. The staff are very nice people but when dining and also poolside, we seemed to be forgotten often. The drinks were okay could’ve been better and the same goes for the food at the buffet and all the restaurants, nothing stood out. The room was awkward having a bed right next to the shower and toilet, even with an upgraded suite and we had an issue with the shower working and other guests we had conversations with also mentioned having issues in their rooms.