Viatges a Saint Thomas Mount

One of the best hotel in the OMR, nice swimming pools, great breakfast,

Needs to have Better Customer Service. Couldn’t check in. Had 3 rooms but in 2 different floors. Rooms and Hallways need to be cleaner. Restaurant is open only during the Breakfast, Lunch hours but room service was available with limited Menu items

The room was comfortable and a good size. Bring earplugs though, the noise from the street is loud all night.

The room was so humid that the floor was all wet by morning. I informed staff multiple times but they just asked to keep AC on all night. But it was on all the time. It was not addressed and I nearly slipped twice. The mirror light wasn’t working and wasn’t fixed for 5 days straight. Property has a private beach which is cleaned & maintained regularly - it was a bliss walking on the shore every evening away from the main city. The staff at seagull is very friendly, esp Siva who went out of his way to arrange a birthday cake for my mom without even asking. Pool was temporarily closed. Staff at the reception were always smiling & helpful, shoutout to Sefora. I felt breakfast was always at par but the lunch/dinner was just okay. Repeated options and sweets weren’t tasteful. The property is about 90 mins away from MAA airport. Hotel arranged 2 day trips for us with Tata Harrier - Pondicherry for ₹16K and Kanchipuram for ₹10K. First trip to Pondicherry was really awful and I regret going there. The driver refused to talk in English (despite being told to us that drivers are very friendly and can communicate in English/Hindi). The 1st day felt wasted and he was just driving in agony & frustration like he’s being forced to do it. However, 2nd day to Kanchipuram was excellent and the driver even took us to hidden spots/gems that were not even in the list. Overall the stay was just okay. A lot could’ve been improved and actioned on esp when I’m spending over ₹1.5L on the stay.