4/10, Deficient
Evan
Viatge en família amb nens petits
5 de gen. de 2026
Què li ha agradat: Neteja
Què no li ha agradat: Estat de l’allotjament i instal·lacions
Media Luna Resort heavily markets its amenities and “5-star” experience, but unfortunately, the reality does not live up to the hype. While the overall concept of the resort is appealing and the staff are mostly young, energetic, and genuinely friendly, poor management, outdated equipment, and weak customer service significantly impact the guest experience.
The resort would benefit greatly from reallocating resources. Rather than offering a large quantity of mediocre food options, a smaller menu with higher-quality meals would be a major improvement. Additionally, the water system throughout the resort needs serious investment, as it does not meet the expectations of a property claiming luxury status.
Basic guest services are also lacking. Front-door service with golf carts to transport guests to and from their bungalows should be standard, yet it is noticeably absent. Even more concerning is how housekeeping staff are expected to work. Seeing cleaning crews push supplies uphill in wheelbarrows is not only shocking but unsafe—especially for a resort branding itself as “prestigious.” Providing proper equipment would protect staff and reflect a higher standard of care and professionalism.
The outdated infrastructure is evident throughout the property. Bathrooms using ball valves as flushing handles is unacceptable
Evan
Estada de 3 nits (des. 2025)
