This hotel is advertised as a 5-star, but it is absolutely not. At best, it feels like a 3-star. The rooms are filthy and very outdated. We found a moldy, questionable stain on our bedsheet, and the bathroom had visible mold and a strong sewage smell. The towels were old, rough, and yellowed.
The furniture in the room was disgusting, full of questionable stains. We couldn’t even sit on it without feeling uncomfortable. Everything felt dirty and poorly maintained.
When we checked in, no one gave us any information. We had no idea about the breakfast hours, pool hours, how many restaurants were available, or if beach umbrellas were included. We had to figure everything out on our own.
The rooftop and the lobby look nice and give the impression that the hotel is high-end, but it’s just a trick to make you think the rest of the hotel is just as good. Once you get to your room, the reality hits hard.
We booked this place to enjoy a relaxing vacation, but it turned out to be stressful and disappointing. We will not be coming back.
