AWFUL customer service by the receptionists. As soon as me and my friend arrived, there was no warm welcome like other hotels, the receptionist was very cold and blunt. Once we signed in and were informed that we had an hour until check in, we were told to move our luggage OURSELVES. So we had to walk to the spa ourselves, carrying all of our luggage into their lift, up and down multiple stairs, with still no one offering to help. Then once we get there we we were haggled by the lady at the spa with ridiculous prices specifically for the spa. For example, if I want JUST my fringe cut, it would cost me €40. Even without a wash and blow dry. And so when we politely said that we are tired and we’ll have a think about the offers as we have literally just arrived, the lady became very cold, rude and then ignored us.
The rest of the trip, not one person there explained where any of the facilities are, how to access the private beach, or even where breakfast was going to be and at what time. We had to figure everything out on our own, which is very odd to me considering it’s a 5 star hotel. ALSO at the end of our trip, when we checked out, the receptionist unprofessionally forgot to charge us for the tax for our stay and so they practically harassed my phone when I arrived at the airport telling me I didn’t pay and and that I need to now FIND their email and pay it ASAP.
The breakfast was also not nice, eggs were super oily. The bar staff were lovely and so were the housekeepers
