4/10, Deficient
ROBERT, Orland
Viatge en família
21 de des. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Staff very unfriendly. Employees seemed to not want to be there. House keeping was divided, multiple people different things. Room was always swept, bathroom took 3 days to clean. Ran out of TP. Out of 7 days refrigerator was attended 3 times. Even after calling front desk 4 times. Bathroom sink was dusts 6 /7 days. Bathroom mirrors had smears in same place for 3 days. In the hallway 2 different times glasses were broken & pieces of glass lay in hallwalls for 2-3 days. Room door always had to push to make sure shut due to swelling.
Outside by the walk way 3 beer Cans & 2 water bottles laid in the grass for 3 days. Every morning pool sides were rinsed down. The pools were the best part.
The beach, it was quit a walk to water & sand was very course not cleaned or maintained. Multiple cups left blow around from previous days. Waiters/ waitresses were almost nonexistent.
We had a swim up room, listening to dominican music from bar in front of us. We saw 2 staff members get into altercation. Chairs were being swung at each other.
The food….. we were on Adult only side with 5 restaurants. We tried 4 out of 5. All restaurants had to make reservations except buffet. Buffet was not very appetizing. There was food from night before that was put out for breakfast. Employees, not one smile. Food was either cold or hard. Day 3 & 4 we both had stomach problems. Talked to other couples had same issues. Couple with us had extreme stomach pains for 3 days after being home.
ROBERT
Estada de 7 nits (des. 2025)
