4/10
I’ve recently stayed at this resort the service was ok but the food and the resort itself was horrible. Which was very disappointing to me because I love the Riu hotel in other countries, I’m even a Riu access member so this one really disappointed me. The rooms are so outdated, they smelled really bad, and we had to keep the AC on just to get rid of the mildew smell. There were old water stains everywhere bedroom, hallway, bathroom. The only gave out sheets no blankets, the mini bar in the room, the bottles were old not. Probably not changed in more than just two days. The food was horrible there were no selections for the non-pork consumers. There is barely any entertainment and if they did it was like nails scratching a chalk board. The kitchen staff gave you attitude if you asked for your food a certain way it almost felt like you were insulting them, but not everyone eats sunny side up eggs. The service anywhere else was great the bartenders, the servers that came around while you were eating, down to the taxi drivers. This hotel needs a serious staff adjustment and makeover. Highly disappointed!
Denise
Estada de 4 nits (juny 2025)
