6/10, Acceptable
David
Viatge en família
2 d’ag. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
The location is awesome! Right on a reef full of fish. You don't need to get any snorkeling tours because right in front of the hotel is just as good as any tour.
The staff is downright rude. I highly recommend renting a car so you don't have to depend in the waitstaff for your food. They will treat you like crap, make you wait a very long time and get your order wrong. Some just don't care but many are outright rude. Particularly breakfast. I waited for 10 minutes while the staff just looked at me before i picked up the coffee cups and coffee carafe and sat myself one time. Every time they acted like I was a jerk for just being there and making them work. I have been all over the world and this is the worst I have ever been treated. It was not a pleasant experience and was really a shock the first time I ordered food there. Another example is at dinner one night, the food took forever to get there, as usual, but when we asked for the check 3 times, it finally came 30 minutes later. The table next to us was still waiting just for their check one hour and were still there after we signed our check!
The vibe was very negative to the point it almost ruined the experience totally for me. When I was in the water, it was great! As soon as I got out of the water, I was angry. I can't believe I paid that much to get treated like crap.
David
Estada de 7 nits (jul. 2025)
