Viatges a Praslin

WONDERFULL PLACE TO STAY, FRIENDLY STAFF , AND VERY GOOD BREAKFAST

This was a great resort with great and helpful staff. Nice views and nice pools. The only thing that can improve is the foods and drinks. The quality of the food for majority of restaurants such as Zen, the steakhouse and Grazie Italian restaurant was not the best; and very long wait times for entree’s to arrive, majority of restaurants took over an hour to bring the food. And there wasn’t a great selection for drinks to be honest. Also it is very far from the airport, takes about 1.5 to 2 hours to get to the resort which is on the total opposite side of the island from the airport. Other than that the amenities and staff were great. I would recommend it for someone who wants to go to an all-inclusive resort.

This was nearly perfect. I traveled around the world, and as a Cameroonian/American, the Caribbean feels like my second home; I love traveling. Saint Lucia captured my heart and attention, mainly because of the excellent staff—very professional, kind, and respectful. From activities, food, logistics, housekeeping, services, to transportation, everything was top-notch. Abdulla, the preferred manager, went above and beyond to accommodate us; he was very professional and made sure everything was going smoothly during our stay. I am so grateful to the entire staff; I couldn't list all their names, but they are all very welcoming, professional, respectful, and kind. Thank you, Secrets Resort Thank you, Saint Lucia, 🇱🇨 🇨🇲❤️🇱🇨

The staff were always friendly and helpful. Location and area is very picturesque with possibility of wonderful excursions. Food at the restaurants was always fresh and good, but with every meal came a list of items that were not available. With the very low occupancy we were able to make reservations with the restaurants that were open that day. I can only imagine how hard it to get restaurant reservations when fully occupied. The property and rooms are starting to show their age. We had a dripping faucet and mentioned it to management on day 2 of our week stay and it never got repaired. We spoke with another couple who had their AC go out 3 times, and heard of others having to change rooms. We have been to several all-inclusive hotels, and I understand that there will be bugs in the Caribbean, but I have never been woken up in the middle of the night with a cockroach on my head. There are also a lot of cats roaming the property and begging for food in the restaurants, so when not recommended with sensitive pet allergies. This was advertised as an adults only resort, but this is definitely not the case. When we mentioned this to the concierge there are apparently a lot of exceptions. I should not have to read the small print for this, especially if this was one of the main reasons for choosing this hotel. Another main reason was the Hyatt name connected to this resort. This experience will make me rethink my perceived quality of this brand.