4/10, Deficient
Elizabeth, Bend
11 d’ag. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
The room was good and the area was great but they charge 10.00 a night for parking which wouldn’t be bad if you could park. It was very annoying to have to find a place to park away from the hotel and walk to the hotel. They didn’t charge us for parking since we couldn’t park. The front desk didn’t explain anything upon check in. We had breakfast with our stay but when we tried to eat they kept trying to send us away. I finally got through to someone that we had paid for breakfast as part of our package and they looked into it and realized we were right. Then they must have forgotten to put our food order in because we waited over an hour and were late to the show up time for our daughters game because of this. Front desk again second night was very unfriendly and unhelpful when we couldn’t find parking. No suggestions about where a good place to park might be. They pretty much didn’t care. The ladies in the breakfast area were kind even though our order the first day took over an hour. You could tell they felt bad. Front desk needs lessons on how to great guests instead of just I need your ID and card. That was it. No other info about anything. Just handed me the keys, said sign this for your dog, and that was it. Very unpleasant experience.
Elizabeth
Estada de 2 nits (ag. 2025)