Viatges a Pontecasale

Upon arrival I was told I actually was not staying at Adua, but instead at a different one a 27 minute walk away. I had originally booked this hotel due to the location to the train station being close. We got there and the toilet was broken and had no toilet seat, I called the manager and he said all he could do was provide free breakfast in the morning. Come the morning and there was no staff or breakfast. We were given dirty sheets and told to use the main bathroom in the dining room. Would not recommend unless you are staying for only the night.

Très bien situé et tranquille

Terrible customer service! We notified the hotel prior to arrival that our flight was delayed and we would arrive quite late. We received no reply. When we arrived at the hotel at 1:30 no one was there and we couldn’t get into the hotel. There were 3 phone numbers taped to the door and only 1 worked. The man who answered didn’t communicate with us and kept demanding our “digamet “. When we asked for clarification he just repeated himself. We were 2 older women who had just slogged our luggage through the streets and stairs with an obviously loud drunk man nearby on the street at 1:30am and he wouldn’t give us the code. When we finally got in-after 45 minutes of arguing!- our room had a dirty bucket on the wet floor and there was long black hair everywhere! Optional breakfast was advised but not available, and other than the maid and another disgruntled couple no one else was there or available to assist us. Bad !!

10/10 service, everyone was super friendly and helpful! Great location, clean & spacious rooms! The only downside was the staff told us breakfast was until 11am so when we went down at 10:40, they said it was over. Overall, would recommend!

Beautiful property very spacious and quiet. The staff is super attentive and helpful. We had a great time and looking forward to coming back again soon!