Platja de Castara

Mount Irvine Beach Resort has great potential. The grounds and overall layout lend to what could be a truly exceptional resort experience. Unfortunately, the property is poorly maintained and somewhat run-down, which detracted from our stay, in addition to other disappointments. Several basic amenities were lacking. Towels and toiletries were provided sparingly, and it often felt as though essentials such as soap, towels, and even breakfast items seemed to be rationed rather than offered with the level of hospitality one would expect from a resort. During our three-day stay, housekeeping services were not provided at all. We only managed to get fresh towels and additional bath soap by stopping the housekeeper when we happened to hear her passing by our room. The service experience was disappointing. Upon arrival in the afternoon, the only staff member available was the security guard, with no reception staff present to assist with check-in. Similarly, when we checked out, there was no one at the reception desk despite having advised the resort in advance that we would be leaving early, around 8:30 a.m. While the resorthas significant potential, the lack of maintenance, inadequate staffing, poor housekeeping, and extremely disappointing customer service made this a frustrating stay. As it stands, our stay fell well below expectations.

I’m

The room had some serious plumbing issues. Sink and toilet backed up twice.