2/10 Horrible
Judith H., Naples, FL USA
22 de jul de 2025
Aspectos negativos: Limpieza
I have no words. THIS is why people are afraid to use short term rental sites. We entered this home and IMMEDIATELY smelled mold and mildew, strong. I’m a Realtor, my husband is in construction. We know houses. It only took moments to find the significant water stains on the ceilings, and not just one room, but throughout the house. The yellow stains were 3-5 feet long and one directly above the headboard of one of the primary bedrooms. Clearly this home has water intrusion issues that the host is neglecting. The exposed brick walls in the kitchen are so damp and deteriorated that the paint is simply falling right off and the brick below disintegrates upon gentle touch. This property is not safe to sleep in and needs remediation. We left within minutes. I took photos and video, per VRBO’s request, and yet the owner REFUSED to address our situation and said he’d send a maintenance person to fix the issues. Fix. The. Issues? How could one fix damaged drywall, water intrusion, paint, AND mold remediation during our 4 day stay? I was utterly baffled by this response. This, plus stained carpeting, filthy walls & broken blinds. I would never recommend anyone stay at this property or anywhere these hosts are in charge of. Their lack of response to the severity of the situation was utterly alarming. Thank goodness VRBO reviewed the claim and refunded our money, I would not have been able to trust this platform otherwise. Guests Beware!
Judith H.
Se alojó 3 noches en julio de 2025