6/10, Acceptable
Rose
Viatge en grup
27 de jul. de 2025
Què no li ha agradat: Neteja
While we were pleased with the option to choose which floor we’d like to stay on, upon entering our room on the first floor, we discovered that the bathroom lights did not work. We were told that maintenance was gone (3:30 pm) and we would have to move rooms. Upon entering the second room, we were pleased that all lights were working with the exception of one bedside lamp. The room was average and seemed clean, no complaints. However, upon entering the bed at night, I noticed that the corner of the sheets had lifted up and there was a large reddish/brown stain on the mattress where my head would be sleeping. While the expectation wouldn’t be to dispose of the mattress entirely, I would hope that it was disinfected and that the hotel would put a mattress cover over that so that guests did not have to see it. When I informed the woman behind the desk in the AM before leaving, she apologized and told me that the two water bottles I was going to purchase would be “on the house”. We also informed her that the phone in the second room was not working as it constantly had a busy signal any time we tried to make a call.
Rose
Estada d’1 nit (jul. 2025)