Església Parroquial de Santa Caterina

nice home and good service

Avoid! Possibly the worst hotel I’ve stayed at. The toilet didn’t flush. After telling reception they sent maintenance who ‘fixed’ it yet it had to be pulled a specific way at a certain angle for a barely functioning flush. A adequate bathroom is the absolute bare minimum of a hotel, so this was already so so below standards!! No Wi-fi coverage due to the location of our room in the hotel so they connected us to a near by businesses WiFi instead which was also weak. To top it all off we woke up one morning with 2 cockroaches in our bathroom. This drove us to contact Expedia to request a refund which the hotel declined. I really can’t fathom how you can have cockroaches and toilets that don’t flush and refuse a refund. There was no apology or offer for refund when we told the hotel directly. They just said they would go to the room and look at it since we would be sightseeing for the day. Only after asking and approaching them again to check on the progress did they offer a new room, but after looking at the room we discovered even this room had a broken shower head that didn’t look functional. They said they could fix this so we could have the room, but we declined. Again not sure how you can clean a room and not see a broken shower head and offer this to another paying customer. You’re better off spending a bit more money and getting a hotel that is actually worth it, as this hotel sure is not!!!

Very helpful staff