Viatges a Orient

The location, the front desk staff friendliness and support.

I love this place. I always choose to go here, but I have been disappointed the last few times that I’ve gone here. I’ve been given rooms where the AC unit is louder than the street. Preventing you from getting a good nights rest then last night I had to go to New York for an emergency and the AC unit in my room was not working and they said they provided a portable little did. I know it was a portable little fan that was blowing hot air I had to take two showers to stay cool and not hyperventilate now wasn’t terribly hot, but I am a person that runs really hot so I need cold AC air and I paid close to $500 on top of that I didn’t even get keys to my room. The maintenance man had to let me in my room. I guess their computer system was on now. The host was nice and kind but very disappointed very disappointed lately.

Breakfast was minimal and served for only two hours. But everything was great. The staff was very attentive and helpful. The room was on the first floor, but adjacent to a wall that offered privacy. There’s a 24-hr deli next door that sells a variety of foods and beers but at a steep markup. I definitely plan to stay at Lex again.

Excellent experience at the RIU Manhattan Times Square Hotel. The professionalism started the moment we walked into the hotel until we checked out 5 days later. Extremely clean room, comfortable beds and roomy (for a NY hotel where space is gold). Thank you to the entire RIU staff for making us feel comfortable in our home away from home for a week!

Such a lively and fun hotel that also feels relaxed. Great food and drinks at the restaurant/bar. Comfortable room, with water and coffee provided. Stayed 3 times in thr last 2 years and I would return again!