Oberhallau Holidays from €321

Poor cleanliness , not well maintained property.

Me and my family went to Switzerland for a fun planned trip we found a listing near the Zurich HB station for check in we had at 3pm we got there around 3:15pm we looked at the main desk we saw that it said go to the back door while there was a whole check in desk at the front fully empty at the back we had to wait around 45 minutes for the owner to come around to check me and my family in and not just that we entered the building to see that our room still wasn’t ready after an hour and 45 minutes of waiting they finally finished cleaning, we entered the room to see still a couple trash pieces on the ground and to find out the listing didn’t have AC even though it mentioned having AC instead they give us a broken down taped fan as a replacement and at the end to end it off they only provide one bathroom to share to other hotel customers with 65 Swiss francs for room service that was horrible very bad experience with heat during the night only having a useless broken down fan very bad hotel and the worst experience nobody should ever have to stay here and have to feel this pain.

We had an overall good stay. The staff was very friendly, helpful, and clearly doing their best, even though not everyone spoke English. The hotel is outside central Zurich, but tram and train connections make it fairly quick and easy to reach Zürich HB and the city center. The building is modern, and having reception nearby was very convenient. We stayed during a heat wave, and without air conditioning the room became quite warm. A fan was provided, but it struggled to keep the room comfortable. The main issue was housekeeping. Someone came around 9 a.m. on the first morning while we were still sleeping, and we were told they would return later, but unfortunately nobody came back during our stay to clean the room or replace the towels. Since we had already left some towels on the floor to be changed, having to reuse them was frustrating. The hotel staff was very apologetic and explained that housekeeping is handled by an outside company. They also provided some compensation, which I appreciated. Overall, it is a nice place with genuinely helpful staff. If they can resolve the housekeeping issues, I would be happy to recommend it.

We had a lovely breakfast and dinner outside on the terrace of the restaurant and the staff was very helpful and friendly. There was a big parking lot as well with free parking. The room was very clean and had a little balcony with a chair and table.

This hotel does not have a receptionist and the computer system was down for hours. Also, the room was extremely hot through the nighg. After 2 days of travel this was not the best way to start this trip. I would not stay here again.