2/10, Horrible
Heather
Viatge en família
8 d’ag. de 2025
Pros:
-Great location, not noisy
-Friendly staff, quick response
-Clean pool
-Spacious suite
Cons:
1. CHECK IN/ CHECK OUT
2. ROOM CONDITIONS
3. SAFETY
-No response to my 3 emails about early check in request.
-Requested late check out during pre-check in, which front desk didn’t have on file. I requested in person at that point, was told I was all set, but double checked day prior to check out and was told they didn’t have the request.
-Locked out of my room after normal check out time even though I had late check out.
-Check in time heavily unorganized,lobby over crowded, process too slow.
-Check in time 4pm, my room wasn’t cleaned snd ready until 5:45pm.
-They forgot to complete my check it (sign paperwork, remaining fees, deposit charge). This was done at check out.
-Fruit flys in room, Mildew smell in room, What looked like mold on ceiling, ceiling peeling and falling off during stay.
-Sharp metal on carpet transition strip and random sharp spots throughout carpet.
-Received text practically begging to tip house keeping staff when they would come on 3rd day, housekeeping never came.
-No dish soap/sponge, utensils, ect provided for wet bar. Hairdryer missing.
-Was given replacement key by just giving my room number and no type of confirmation of who I was.




Heather
Estada de 4 nits (ag. 2025)